Return Policy
Returns page
(A consumer is any natural person who enters into a legal transaction which cannot predominantly be attributed to their commercial or self employed professional activity.)
Information on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the date:
- on which you, or a third party designated by you who is not the carrier, have taken possession of the goods, provided that you ordered one or more goods in a single order and these were delivered together;
- on which you, or a third party designated by you who is not the carrier, have taken possession of the last goods, provided that you ordered several goods in a single order and these were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done by email at: support@sagluxe.come.
You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us, without undue delay and no later than within 30 days after receipt of your notice of withdrawal.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will this reimbursement result in any extra costs for you.
We may withhold reimbursement until we have:
- received the returned goods, or
- you have provided proof that you have returned the goods,
whichever occurs first.
You must send back or hand over the goods to us without undue delay and in any event no later than within 30 days from the date on which you informed us of the withdrawal from the contract. The deadline is met if you send back the goods before the period of 30 days has expired.
The direct costs of returning the goods are at your expense.
You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Reasons for exclusion and expiry of the right of withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and that are made on the basis of an individual choice or decision by the consumer;
- for the supply of goods that are liable to deteriorate rapidly or have a limited shelf life;
- for the supply of alcoholic beverages, the price of which was agreed in the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the value of which depends on market fluctuations;
- for the supply of newspapers, periodicals, or magazines, with the exception of subscriptions.
The right of withdrawal expires prematurely in the case of contracts:
- for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons, if the seal has been removed after delivery;
- for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other goods;
- for the supply of audio or video recordings or computer software in sealed packaging, if the seal has been removed after delivery.
Sample cancellation form
In any case, please contact us via the following email address before returning the goods: support@sagluxe.com
The return address on our packages is not our return address. You will receive our return address by email upon request.